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Frequently Asked Questions (FAQ)
Orders & Payments
What payment methods are accepted?
We accept a wide range of international payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are handled via secure, encrypted payment processors.
Is my payment information safe?
Absolutely. We employ SSL encryption and partner with PCI DSS compliant payment gateways to ensure your financial details are protected with the highest security standards.
When will my credit card be charged?
Your card will be charged once your order begins processing, typically within 24 hours of you placing the order.
Can I change or cancel my order after placing it?
You may request modifications or cancellation within 1 hour of order placement by reaching out to our support team. After this window, orders move into the fulfillment stage and can no longer be altered.
Shipping & Delivery
Where do you ship?
We provide international delivery to most countries globally. You can verify delivery availability for your address during the checkout process.
What are the estimated delivery times?
Delivery timelines depend on the destination:
- Standard Shipping: 3-5 businessday business days
How are shipping fees calculated?
Shipping costs are determined by your delivery location, the total weight of the items, and the shipping speed you select. The final cost will be clearly displayed before you complete your purchase.
Do you provide complimentary shipping?
Yes, we offer free standard shipping on qualifying orders over [amount] shipped to eligible countries. Visit our shipping information page for full details.
How can I follow my order’s progress?
After your order is dispatched, you will receive an email notification containing your tracking number and a direct link to monitor its delivery status.
Returns & Refunds
What is your returns policy?
We offer a 30-day return window from the date of delivery. Items must be in unworn, unused condition with original tags and packaging intact. Please note some products are marked as final sale.
What is the procedure to return an item?
To start a return, please get in touch with our customer service department. We will issue a Return Authorization and provide you with the necessary instructions and return address.
How long does a refund take to process?
Refunds are initiated within 5-7 business days after we receive and inspect the returned item. The time it takes for the funds to reappear in your account depends on your bank or payment provider.
Who covers the cost of return shipping?
The customer is responsible for return shipping costs, unless the return is a result of an error on our part (e.g., incorrect or defective item shipped).
Product Information
Are your products genuine?
Yes, we guarantee 100% authenticity for all merchandise. Our products are sourced directly from authorized distributors and brand manufacturers.
Do the products come with a warranty?
Many of our items include the manufacturer’s standard warranty. For warranty specifics, please refer to the information provided on the individual product page.
What should I do if I receive a defective or incorrect product?
Please contact our support team within 7 days of delivery and include clear photos of the issue. We will promptly arrange for a replacement, exchange, or refund as appropriate.
Account & Technical Support
How do I set up an account?
You can create an account either during the checkout process or by selecting “Sign Up” from the site header. Registration is free and offers benefits like order history and expedited checkout.
I’ve forgotten my password. How can I reset it?
On the login page, click the “Forgot Password?” link and enter your registered email address. We will email you a secure link to create a new password.
Why am I unable to log into my account?
This could be due to entering incorrect login details or an account requiring verification. Double-check your email and password, or contact our technical support for assistance.
How can I edit my personal details?
After logging into your account, navigate to the “My Account” or “Profile” section. There you can update your contact information, shipping addresses, and password.
International Orders
Are customs fees or import duties included?
No. International customers are responsible for any customs duties, import taxes, or brokerage fees levied by the destination country. These charges are not included in our product prices or shipping fees.
What currency are your prices listed in?
All prices on our site are shown in US Dollars (USD). Your bank or credit card issuer will handle the conversion to your local currency, and any associated fees.
Do shipments include an invoice for customs?
Yes, a commercial invoice detailing the contents and value of the shipment is included with every international order, as required by international customs regulations.
